Tired of managing customer support through messy email inboxes? HelpDesk Pro is your all-in-one, self-hosted ticketing system designed to streamline your entire support workflow. Built with a powerful and modern tech stack (Laravel, Vue.js, Inertia.js, Tailwind CSS), it provides a complete and professional customer support portal right out of the box.
Take full control of your support operations with a one-time purchase. No recurring monthly fees, no limitations. Just a powerful, scalable, and developer-friendly helpdesk solution you own for life.
➡️ Live Demo: https://hd.w3bd.com
➡️ Documentation: https://helpdesk-doc.w3bd.com
⭐ Core Features
- Advanced Ticketing System: Create, assign, manage, and track support tickets with customizable priorities, statuses, and department filters.
- Email-to-Ticket Piping: Automatically convert emails sent to your support address (e.g., support@yourdomain.com) into trackable tickets. Supports both Gmail and cPanel/IMAP servers.
- Real-Time Live Chat: Engage with your customers instantly using the integrated live chat module, directly from the agent dashboard.
- Self-Service Customer Portal: Reduce ticket volume with a comprehensive, built-in Knowledge Base, a public FAQ section, and a Blog module.
- Powerful Admin Dashboard: Get a complete overview of your support operations with charts and analytics for ticket volume, agent performance, and response times.
- Role-Based Access Control: Secure, pre-defined roles and permissions for Admins, Agents, and Customers.
- Team Collaboration Tools: Use private internal notes on tickets, view full status change history, and attach files for better context.
- Custom Fields & Form Builder: Easily add custom input fields to your ticket submission form using a visual drag-and-drop builder to collect specific information.
- Multi-Language & RTL Support: Fully translatable with built-in support for multiple languages (French, Arabic, Urdu, Turkish, etc.) and full Right-to-Left (RTL) compatibility.
- Complete Front-End Website: Includes customizable, public-facing pages for Home, Services, Blog, Privacy Policy, and Terms of Service.
✅ Who Is It For?
- Customer Support Teams
- Freelancers & Development Agencies
- SaaS Platforms (Pre-launch or Self-hosted)
- Internal IT HelpDesks
- Any business providing client-facing support
Why Choose HelpDesk Pro?
HelpDesk Pro isn’t just another support tool — it’s a battle-tested Laravel ticketing solution that evolves with your needs. Backed by continuous updates and feature releases based on user feedback, it’s built for real-world use and ready for scale.
- Full Ownership, No Subscriptions: Escape the cycle of monthly fees. Buy it once and own it forever, with full access to the source code for customization.
- Modern Technology Stack: Built with Laravel 10+ and a reactive Vue.js 3 SPA frontend powered by Inertia.js and Vite. It’s fast, secure, and a pleasure to work with for developers.
- Continuous Improvement: As you can see from our detailed changelog, we are committed to releasing new features, performance enhancements, and security updates regularly.
- Effortless Communication: From the WYSIWYG editor for ticket replies to seamless CSV import/export for data migration, every feature is designed to make your support workflow smarter.
Whether you’re offering tech support, service desk solutions, or product-based customer care, this tool is built for long-term use with developer-friendly architecture and unbeatable value.
⚙️ Technology Stack
- Backend: Laravel 9+
- Frontend: Vue.js 3 with Vite
- UI Framework: Tailwind CSS
- Routing: Inertia.js (for a seamless SPA experience)
- Database: MySQL or MariaDB
- Email Piping: IMAP Protocol (for Gmail, cPanel, and more)
Full Changelog
We believe in continuous improvement. Here’s our development history:
⚡ v4.1.2 – 26 July 2025
✅ New: In-App Notifications () added
✅ Improved: Enhanced email notification system
⚡ v4.1.1 – 13 July 2025
✅ Feature: Updated translation files
✅ System: Laravel core updates
✅ Style: CSS refinements, including improved font support
⚡ v4.1.0 – 29 June 2025
✅ FEATURE: Added Language selector for the front pages
⚡ v4.0.9 – 23 June 2025
- FEATURE: Added admin options to disable/enable the following pages and sections:
• Contact Page
• Terms of Service
• Privacy Policy
• Newsletter Section
Note: To apply these updates for an existing installation, please visit the following URL and complete the update process: "yoursite.com/update"
⚡ v4.1.1 – 13 July 2025
✅ Feature: Updated translation files
✅ System: Laravel core updates
✅ Style: CSS refinements, including improved font support
⚡ v4.1.0 – 29 June 2025
✅ Feature: Added language selector for the front-facing pages
⚡ v4.0.9 – 23 June 2025
✅ Feature: Added admin options to disable the following pages and sections:
• Contact Page
• Terms of Service
• Privacy Policy
• Newsletter Section
⚡ v4.0.8 – (13 Jun 2025)
- IMPROVEMENT: Laravel Core Framework Updates
- IMPROVEMENT: On License setup while installation
⚡ v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module
⚡ v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module
⚡ v4.0.5 (09 May 2025)
• Added Email Piping support for Gmail
• Integrated Email Piping for cPanel-based servers
• Optimized custom fields functionality for tickets
• Enhanced ticket table structure for better performance
⚡ v4.0.4 (09 April 2025)
• FEATURE: Added Urdu language support, including full RTL (Right-to-Left) compatibility.
• IMPROVEMENT: Updated dependencies for improved performance and stability.
⚡ v4.0.3 (27 March 2025)
• IMPROVEMENT: Added support for displaying custom fields when creating a ticket from the admin section.
• ENHANCEMENT: Users can now set their preferred language from the dashboard, allowing for personalized language selection.
• IMPROVEMENT: Admin users can now customize available languages directly from the dashboard.
⚡ v4.0.2 (04 March 2025)
• IMPROVEMENT: Updated existing translations (enhanced with AI-based adjustments).
• IMPROVEMENT: Added missing words to translation files.
⚡ v4.0.1 (23 January 2025)
• IMPORTANT: Dependency and module updates (PHP 8.2 required).
• FIXED: Installation issue.
⚡ v4.0.0 (24 December 2024)
• ⚠️ IMPORTANT: Security update.
• ⚙️ Laravel core update.
• Replaced Webpack with Vite.
• Updated frontend dependencies.
• Enhanced performance and speed.
• Improved “Good Morning” translation.
• FIXED: Customers can now remove uploaded files from ticket details.
⚡ v3.9.1 (13 September 2024)
• FIXED: Tailwind dark mode issues.
• UI/UX enhancements in CSS design.
⚡ v3.9.0 (25 July 2024)
• ✨ FEATURE: Custom ticket input with a form builder.
⚡ v3.8.5 (28 June 2024)
• IMPROVEMENT: Added HTML support for chat in the dashboard.
• Ticket conversation list now includes an HTML preview.
⚡ v3.8.4 (10 June 2024)
• ✅ FEATURE: Admin option to set required ticket fields while submitting a new ticket.
• IMPROVEMENT: Updated hidden ticket fields.
⚡ v3.8.3 (29 May 2024)
• FEATURE: Added French language translation (requested by a customer).
⚡ v3.8.2 (26 May 2024)
• FEATURE: Categories now based on departments.
• FEATURE: Added sub-categories based on parent categories.
• FIXED: Issue with assigning customers for email notifications when creating tickets from the admin panel.
⚡ v3.8.1 (11 May 2024)
• FEATURE: System update check feature to verify new releases.
⚡ v3.8.0 (28 April 2024)
• FIXED: Ticket discussion issue when a customer was not assigned.
• ✍️ NEW FEATURE: Added WYSIWYG rich text editor for ticket discussions.
⚡ v3.7.7 (16 April 2024)
• FEATURE: CSV export for ticket lists.
• FEATURE: CSV import option for tickets (Ticket UID must be unique).
⚡ v3.7.6 (13 March 2024)
• NEW FEATURE: Ticket list pagination (10, 25, 50 entries).
• NEW FEATURE: Added Turkish language.
• IMPROVEMENT: Chat history screen enhancements.
⚡ v3.1 (14 August 2023)
• FIXED: Ticket status issue where tickets were not closing properly.
• IMPROVEMENT: Set up default ticket status and hid it from initial ticket creation.
• ✨ FEATURE: Auto-fill user details when creating a new ticket (for logged-in users).
• FEATURE: Added CronJob URL support for cPanel and shared hosting.
• NEW: Updated documentation for email piping CronJob setup.
⚡ v3.03 (14 July 2023)
• FEATURE: Removed further access to closed tickets.
• NEW: Added Portuguese and Swedish languages.
⚡ v3.02 (15 June 2023)
• FEATURE: Added Services front page.
⚡ v3.01 (27 May 2023)
• FIXED: Pusher setup configuration issue fixed in the admin panel.
⚡ v3.00 (22 May 2023)
• NEW: Email Piping (Sending an email now automatically creates a new ticket).
• IMPROVEMENT: Updated front pages with a new design.
• UPGRADE: Enhanced installation system.
⚡ v2.93 (10 May 2023)
• IMPROVEMENT: Improved installation functions and migration options.
• FIXED: Permissions issue resolved.
⚡ v1.0 (01 November 2022)
• Initial Release!
